Term & Condition
Impeccable Integrity & Impressive Dedication ~ Uncompromising Quality & Exceptional Value ~ Quality Jewelry you Expect with Top Notch Service you Deserve ~ U.S. Based Customer Service Centers ~ Personalized After-Sale Service ~ Loose Diamonds Accompanied By Certificates Documented By The World’s Most Respected Gemological Laboratories – GIA, AGS & EGL USA ~ Elegantly Crafted Designs Created With Meticulous Attention To Quality And Detail ~ Expert, Friendly And Knowledgeable Sales Staff.
Merchandise Quality Guarantee
purchase from Klondike Gold Rush Jewels is a quality piece of jewelry
manufactured with utmost skill and care, using modern manufacturing techniques.
We guarantee that if any gemstones fall out due to a manufacturer’s defect,
within a year of purchase, we will replace any gemstone up to .05cts at no
charge and provide free labor. Damage resulting from misuse, lack of care or an
accident and the effects of normal wear and tear are not covered by this
guarantee. Watches purchased from us are covered under the manufacturer’s
warranty. A copy of these warranties will be provided upon request.
At Klondike Gold Rush Jewels, we offer consistently low prices. In fact, on average, our prices are 40% to 70% less than U.S. retail prices. Since we are confident that you will like our products and prices we offer you a simple and easy return policy and guarantee. (view under return policy)
We maintain service centers to service any problems our customers have with jewelry purchased from us. If you have a problem with an item purchase from us, call our Customer Service Department at 1-760-224-9937 and they will advise you on what steps to take to get your jewelry repaired.
Money Back Guarantee
proudly stand behind the quality of brand names and fine jewelry that we sell.
If you are unhappy with any item you have ordered and received by mail, for any
reason, we will gladly take back any unused item and refund you the original
purchase price with no questions asked – if returned within 30 days of our
invoice, excluding shipping & handling charges. In the unlikely event if we
processed your order incorrectly or shipped you a defective item, we will
gladly take back that item and credit you the purchase price, and original
shipping costs. In addition, we will also cover the cost of your return
postageand reimburse you for the same.
Our 30 day return policy is for online orders only.
Returning a Purchase
return an item to Klondike Gold Rush Jewels, please print out a Merchandise
Return Form, fill in all of the information as best you can, and enclose the
completed form in the box with the item(s) to be returned. You can call our
Customer Service Department at 1-760-224-9937 and inform them
of the return.
For your protection, please send all returns via insured mail.
If you are returning an incorrectly shipped or defective item, call our Customer Service department at 1-760-224-9937 for assistance and reimbursement of shipping charges.
Returning a Gift
are returning a gift, please make sure to print a Merchandise Return Form.
Please complete the form in its entirety and include it with the items to be
returned. When gift items are returned, we will credit the original purchaser’s
credit card or alternatively issue an in-store credit to be used in the future.
If you are returning an incorrectly shipped or defective item, call our
Customer Service department at 1-760-224-9937 for assistance and reimbursement
of shipping charges.
Ship Returned Items to:
Klondike Gold Rush Jewels
P O Box 1103
Crediting Your Returns
Upon receipt of your return item and verification of the same, we will issue a credit to the original credit card used for the purchase. Please allow 3 to 6 weeks for items shipped back to be received by us.